|
Mercy Ministries of America Privacy Policy
Why we collect personal information
Why do we collect your personal information? We collect your personal
information because it helps us to know you and provide you with up to date
information on Mercy Ministries of America. In addition, your personal
information helps us keep you posted on the latest events that you might like to
hear about.
If you do not want Mercy Ministries of America to keep you up to date with
our current news and events, please go to our contact info and ask to be removed
from the list by sending an email to
info@mercyministries.com.
What information we collect
There are a number of situations in which your personal information may help
us provide better service. For example, we may ask for your personal information
when you're discussing a product or service issue on the phone with our customer
service representative, making a donation, or purchasing a product. At such
times, we may collect personal information relevant to the situation, such as
your name, mailing address, phone number, email address, and contact
preferences; your credit card information if you are purchasing or have
previously purchased a product or have previously or are currently making a
donation. We may also need to know information such as date of a purchase or
donation or any information relating to a customer service issue. We collect
information to gain a better understanding of our customers and thus provide
more valuable and accurate service. We also collect information, such as size,
for someone purchasing clothing in an effort to send the correct product. This
information is for the sole purpose of sending the correct product and not
intended to offend or discriminate in any way against any person. We also keep
track of which books, CDs, DVDs, cassette series and other products are being
sold to help us to determine how to best provide useful information to customers
and to understand which parts of our website, products and services are of most
interest to them.
When we disclose your information
Mercy Ministries of America takes your privacy very seriously. Be assured
that Mercy Ministries of America does not sell or rent your information to
others. To help us provide superior service, your personal information may be
shared with legal entities within the Mercy Ministries group who will safeguard
it in accordance with Mercy Ministries of America's privacy policy. There are
also times when it may be advantageous for Mercy Ministries of America to make
certain personal information about you available to companies that Mercy
Ministries of America has a strategic relationship with or that perform work for
Mercy Ministries of America to provide products and services to you on our
behalf. These companies may help us process information, extend credit, fulfill
customer orders, deliver products to you, manage and enhance customer data,
provide customer service, assess your interest in our products and services, or
conduct customer research or satisfaction surveys. These entities are also
obligated to protect your personal information in accordance with Mercy
Ministries of America policies. Without such information being made available,
it would be difficult for you to purchase products, have products delivered to
you, receive customer service, provide us feedback to improve our products and
services, or access certain services, offers, and content on the Mercy
Ministries of America website.
At times Mercy Ministries of America may be required by law or litigation to
disclose your personal information. We may also disclose information about you
if we determine that for national security, law enforcement, or other issues of
public importance, disclosure is necessary.
How we protect your personal information
Mercy Ministries of America takes precautions - including administrative,
technical, and physical measures - to safeguard your personal information
against loss, theft, and misuse, as well as unauthorized access, disclosure,
alteration, and destruction.
The Mercy Ministries Website uses Secure Sockets Layer (SSL) encryption on
all web pages where personal information is required. To make purchases from the
website, you must use an SSL-enabled browser such as Safari, Firefox, Netscape
Navigator 3.0 or later, or Internet Explorer 6.0 or later. Doing so protects the
confidentiality of your personal and credit card information while it's
transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when
you are on the Internet. Change your passwords often using a combination of
letters and numbers, and make sure you use a secure web browser.
Integrity of your personal information
Mercy Ministries of America has safeguards in place to keep your personal
information accurate, complete, and up to date for the purposes for which it is
used. Naturally, you always have the right to access and correct the personal
information you have provided. You can help us ensure that your contact
information and preferences are accurate, complete, and up-to-date by contacting
our customer service representative.
Other technologies
As is true of most Web sites, we gather certain information automatically and
store it in log files. This information includes internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze
trends, to administer the site, to track users' movements around the site and to
gather demographic information about our user base as a whole. Mercy Ministries
of America will not use the information collected to market directly to that
person.
In some of our email messages we use a "click-through URL"
linked to content on the Mercy Ministries of America website. When a customer
clicks one of these URLs, they pass through our email services web server before
arriving at the destination web page. We track this click-through data to help
us determine interest in particular topics and measure the effectiveness of our
customer communications.
In addition we use analytics - to tell us what parts of our website customers
have visited or to measure the effectiveness of searches customers perform on
our site.
Our ministry-wide commitment to your privacy
Mercy Ministries of America takes protecting your privacy very seriously. To
make sure your personal information is secure, we communicate these guidelines
to Mercy Ministries of America employees and strictly enforce privacy safeguards
within the ministry. In addition, Mercy Ministries of America supports industry
initiatives - such as the Online Privacy Alliance and TRUSTe - to preserve
privacy rights on the Internet and in all aspects of electronic commerce. And we
do not knowingly solicit personal information from minors or send them requests
for personal information.
Mercy Ministries of America's website has links to the sites of other
companies. Mercy Ministries of America is not responsible for their privacy
practices. We encourage you to learn about the privacy policies of those
companies.
Privacy questions
If you have questions or concerns about Mercy Ministries of America's
Customer Privacy Policy or data processing, please contact us at:
Mercy Ministries of America
Corporate Office
PO Box 111060
Nashville, TN
37222-1060
USA
Tel: 1-(615)-831-6987
General Fax: 1-(615)-315-9749
Admissions Fax: 1-(615)-831-9953
Email us at: info@mercyministries.com
We will respond to your inquiry within 30 days.
If you do not want Mercy Ministries of America to keep you up to date with
Mercy Ministries of America news, updates and the latest information on products
and services, please contact us by going to our contact webpage. Naturally, if
you notify us that you do not want us to use your information for a particular
purpose, we will not do so.
Mercy Ministries of America may update its privacy policy from time to time.
When we change the policy in a material way a notice will be posted on our
website along with the updated privacy policy.
Last updated November 10, 2009
© 2009 Mercy Ministries of America, Inc. All rights reserved.
|
